Return & Refund Policy

At Oxybillion Technologies, we strive to deliver high-quality digital products and services that meet your expectations. This Return & Refund Policy outlines the conditions under which refunds or cancellations may be granted for purchases made through our website or services.

1. Scope of Policy

This policy applies to all services and digital products offered by Oxybillion Technologies, including but not limited to web development, mobile app development, software solutions, design services, and digital consulting.

2. Services and Digital Products

Since our work primarily involves digital deliverables and service-based engagements, refunds are generally not applicable once a project has commenced, a service has been delivered, or a product has been downloaded, installed, or accessed.

However, we may consider a partial or full refund in the following exceptional cases:

• The service has not yet been initiated or any deliverables provided.
• Duplicate payment was made due to a technical error.
• There is a major non-conformance with agreed project specifications, and it cannot be corrected within a reasonable timeframe.

3. Cancellation Policy

Clients may request cancellation of a project or service agreement before the project start date or within 24 hours of order confirmation. Once work has started, cancellation requests will be evaluated based on the stage of project completion and resource allocation.

4. Refund Eligibility

Refunds, where applicable, will be processed only under these conditions:

• The request for a refund is made within 7 days of payment.
• No significant portion of the service or project has been delivered.
• The refund request includes valid reasons supported by documentation or correspondence.

Approved refunds will be processed within 7–10 business days to the original payment method.

5. Non-Refundable Items and Situations

• Custom-developed software, apps, or websites after delivery.
• Design or development services already rendered or approved.
• Third-party costs, such as hosting, domain, or API subscriptions.
• Consultation or strategy sessions once conducted.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider. If the issue persists, contact us at support@oxybillion.com for further assistance.

7. How to Request a Refund

To request a refund, please email us with the following details:

• Your full name and contact information
• Invoice or payment reference number
• Reason for the refund request

Send your refund request to support@oxybillion.com. Our team will review your request and respond within 3 business days.

8. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, feel free to contact us:

• Company: Oxybillion Technologies Private Limited.
• Email: support@oxybillion.com
• Mobile: 8969407739
• Website: www.oxybillion.com
• Address: Ward No: 03, Gohda Rupauli, Samastipur, Bihar, 848132

Oxybillion Technologies reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.